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22nd February 2009
'Grey' Imports of Belleville and Carinthia.
Most of you know that Cool Kit is now a trading arm of Premier Defence Agencies Pty Ltd, and that as PDA we now supply a number of other retailers.
This has frightened a few of our less capable competitors and whilst they have not contacted us about being supplied, they have been trying to get around it by purchasing from third-party distributors in the USA and Asia. Whilst we are the distributors for these products, we can't stop competitors from buying them from other retailers overseas, however, both factories are cracking down on this and warning their US retailers not to do it. What this means for you, the consumer, is this:
- If you have purchased a Belleville or Carinthia product from anyone other than our listed retailers, Premier Defence Agencies and Coolkit CAN NOT do the following:
1. Provide Warranty Repair or Replacement .
- Exchange for incorrect sizing.
This has been happening and the refusal often offends, but we are not going to service a product that we didn't sell. The factories record batch numbers of the items shipped to us, know who they sold those to, and will not deal with products they didn't sell to us.
You will have to return the product to where you purchased it, who will return it to where they purchsed it, who will then approach the factory. This will take a lot of time and due to the extra costs, the people who sold it to you will more than likely try to avoid you as they will loose money on the sale.
PDA, Coolkit and it's reatilers still offer the better price and service and we know what the products cost, and we know that our competitors a paying far too much for them, and that you will be paying far too much as well.
We are tired of these people who can't make their own businesses work and need to constantly try to screw everyone around them with overpriced goods and poor service. We will always strive to serve the Australian Defence Forces to the best of our ability and to uphold the excellent reputations of our manufacturers.
We look forward to providing our customers with the right product at the right price, always. |